Casino / Mobile
This page sets out the legal framework that governs your use of 99fm. Whether you are reviewing account terms, understanding what data we hold, or raising a policy question, the obligations and choices described here are the ones that apply to your relationship with us. Availability of our service depends on your local law and eligible region.
Our terms exist to make the relationship between 99fm and you clear, not to bury obligations in dense paragraphs. We publish terms that cover account creation, wallet activity, game access and dispute handling. When you use a local payment route — Rocket for mobile wallet transfers, Upay for supported account top-ups — those transactions fall within the payment provisions of the applicable terms. We do not waive terms selectively: the same framework applies regardless of which payment method you use or which game category you access. Certain clauses are jurisdiction-specific. What is permitted in one eligible region may not apply in another, and we ask you to confirm that using this service is lawful in your location before continuing. Changes to the terms are posted to this page and take effect at the date shown. Continuing to use your account after a published update means you have read and accepted the revised terms. If you disagree with a change, the correct route is to contact our support team before the effective date, not after.
Not everything connected to your session is governed by a single policy document. This section distinguishes what falls clearly within our terms from what sits outside them, so you know where to direct any question that arises.
Login credentials, session management and account verification steps are covered. We set the rules for how accounts are opened, verified and closed. Eligibility is determined by your location and whether use is lawful under your local law and eligible region.
Deposits and withdrawals processed through Rocket or Upay are within scope. Our transaction terms state the conditions under which funds move into or out of your account. Third-party mobile wallet providers operate under their own separate terms.
Game content supplied by studios in our lobby — including titles from Pragmatic Play, PG Soft and others in our catalogue — is hosted on our platform. Intellectual property in those titles belongs to the respective studio; our terms govern how you may access, not reproduce, that content.
Links from our platform to external providers, payment processors or affiliate pages are outside the scope of our policy. We are not responsible for the terms or data practices of third parties. Always review their own published policies directly before sharing information.
Your rights under 99fm's policy are practical, not theoretical. You can review the transaction history held on your account at any time by opening the account wallet section — every Rocket or Upay movement is logged with a timestamp and reference. If a detail on your account profile is incorrect, you can correct it through the account settings page; for fields that are locked after verification, contact support and we will walk you through the correction process. You can ask us what data we hold on your account by submitting a written request through our published support route. We aim to respond clearly, though processing time depends on the nature of the request. Closing an account is also a documented process: we do not disappear your records at the moment of closure, because certain transaction data is retained according to the retention schedule in our terms. The right steps are listed in the items below.
Open the account wallet section to see a full log of transactions, including Rocket and Upay entries, with timestamps and reference numbers visible against each line.
Edit unlocked fields directly in account settings. For verified fields that cannot be self-edited, raise a correction request with our support team and follow the verification steps they give you.
Submit a written request through our support route asking what personal data we hold. We will respond with a clear summary; the process follows the retention and disclosure rules set out in our policy.
Account closure is handled through support. We retain transaction records for the period stated in our terms; you will receive confirmation of closure, and no new activity can be initiated once the process is complete.
If a policy question cannot be resolved by reading the terms on this page, there are published contact routes available on 99fm. Use the channel that suits your situation — written queries about data or account corrections benefit from the email route so there is a record. For faster clarification on account access or a transaction scope question, live chat is available through the account area.
Access live chat from the support section of your account. Use this for account access questions, transaction scope queries or to start a correction request. This route is visible once you are signed in.
Send policy questions, data requests or account correction queries to the email address published in our contact section. Written requests create a traceable record, which is useful for data or closure requests.
Our help centre, accessible from the footer, holds the published terms, policy documents and frequently asked policy questions. Start here to locate the specific clause or document relevant to your query before contacting support.
We handle account data, cookies and session security through defined internal processes, not ad hoc decisions. Each area below reflects how our platform actually operates — what we collect, why we keep it and how long we retain it — so you can make informed choices about your account.
We collect account registration data, transaction records covering Rocket and Upay activity, and session information. This data is used to operate your account, process payments and meet the compliance obligations stated in our published terms. We do not sell account data to third parties.
We use cookies to maintain your session, remember language preferences and measure how pages are used. A cookie notice is shown on first visit; you can adjust non-essential cookie settings through your browser. Disabling all cookies may affect login and wallet functions.
Account access is protected through the login credentials you set at registration. We recommend a unique password and ask you not to share access with others. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat or email route.
Transaction records are retained for the period specified in our terms, which reflects standard record-keeping requirements. After account closure, certain data is held for the retention period and then removed. The full schedule is published in the relevant section of our policy documents.
The questions below cover the legal and policy topics we hear most from returning members. If your question is not here, the published help centre and support routes are the next step.
Access to 99fm and the applicability of our terms depends on whether use is lawful under your local law and eligible region. We ask you to confirm this before opening or continuing to use an account. We do not make legal determinations on your behalf regarding your local jurisdiction.
Any deposit or withdrawal processed through Rocket or Upay on your account wallet falls within our published payment terms. The terms set out the conditions, verification steps and dispute process that apply. Third-party wallet providers — Rocket, Upay — operate under their own separate terms alongside ours.
Submit a written data request through our email support route, which is listed in the contact section. State your registered account details clearly. We will respond with a summary of data held; the timeline and format follow the process described in our data handling policy.
Fields that are unlocked can be edited directly in your account settings. Fields locked after verification require a support request. Contact us through live chat or email, follow the verification steps we provide, and we will action the correction once identity is confirmed.
Transaction records and certain registration data are retained for the period specified in our policy terms, even after closure. This reflects standard record-keeping obligations. Once the retention period ends, the data is removed. You will receive written confirmation when your account closure is processed.
Updated terms are posted to this page with an effective date clearly shown. Continuing to use your account after that date means you have accepted the revision. If you have questions about a change before it takes effect, contact our support team through the published routes on this page.