Casino / Mobile
At 99fm, we are direct about what account data we collect, how we use it, and the choices available to you. Access to this platform and the rights described here depend on your local law and eligible regions.
This privacy policy sets out the categories of information 99fm collects when you register, log in, browse the lobby or carry out a transaction through your account wallet. The data we collect falls into three broad areas: identity details you provide during registration, activity records generated when you use the platform, and transaction context tied to payment methods such as Rocket or Upay. We do not sell personal account data to third parties for their own marketing use. Where we share data with service partners — for example, payment processors handling a Rocket transfer or a Upay wallet confirmation — that sharing is limited to what those partners need to complete the action you requested. Retention periods vary by data category and are shaped by applicable regulatory requirements, which differ by jurisdiction. Because access to 99fm depends on your local law and eligible regions, the rights available to you under this policy may also depend on the laws of your location. We review this policy when our data practices change and publish the updated version here. If you have questions about any entry in this document, the contact routes in the support section of this page are the right place to start.
Not every part of your interaction with 99fm sits under the same data rules. Understanding the boundary between what we control and what falls to a third party helps you know where to direct a data question. The four areas below show how coverage is divided so you can navigate any concern to the right place without delay.
Data collected when you log in, manage your profile or update credentials is fully within this policy. This includes the email address, phone number and account wallet details you supply directly. We handle this data and you can request a review of it through the support routes listed on this page.
When you initiate a deposit or withdrawal through Rocket or Upay, transaction context passes to the relevant payment processor. Our policy covers the record we hold; the processor's own privacy terms govern their side of the exchange. Check the processor's published policy for their data handling rules.
Pages you visit, games you open and session length are recorded as activity data to help us maintain site performance. This falls inside our policy. We do not attach lobby activity to third-party advertising profiles without your separate consent, which we ask for clearly when it applies.
Links to external sites, game studio interfaces loaded through the lobby or social sign-in options not operated by us are outside the scope of this policy. Once you leave our domain or interact with a frame operated by another party, their own terms and data rules apply. We flag these boundaries where we can.
Your rights under this policy are not passive. There are concrete actions available to you, and each one has a clear path through your account or through our support team. The right to review means you can ask us to show you the personal data we hold against your account — identity fields, contact details, transaction references linked to Rocket or Upay activity, and session records. The right to correct means you can ask us to fix inaccurate details: open the account settings page, locate the relevant field and follow the update steps shown there, or raise a correction request through support if the field is not editable in-app. If you believe data we hold is being used beyond what this policy describes, you have the right to question that use and ask for an explanation. Response timelines depend on the nature of the request and applicable local law in your region. The four items below summarise the key actions and where to take them.
Submit a data access request through the support contact route. We will confirm the categories of data we hold for your account, including registration details and any transaction references recorded against your wallet.
Many fields — display name, contact number, linked wallet reference — are editable directly in your account settings. For fields that require identity verification before a change is accepted, follow the steps shown in the account page or contact support.
If any section of this policy is unclear or you believe your data has been handled in a way not described here, contact us via the published support route. We treat policy questions as a priority and will respond with a clear explanation.
Where applicable under your local law, you can request that we delete account data we no longer need to hold. Eligibility for this depends on your jurisdiction and any regulatory retention obligations that apply. Our support team can confirm what applies to your account.
If your question is specifically about data handling, account records or a correction request, use the routes below. These are the contact paths we have published on this site for policy and account matters. We do not maintain unlisted contact channels, and we will not ask for payment or wallet credentials through any of these routes.
Open the chat widget visible on the site when you are logged in. For policy questions, select the account or privacy category from the menu so your message reaches the right team without being rerouted.
Send a written request to the support email address shown in the contact section of this site. Include your registered account identifier — not your wallet PIN — and a clear description of the data or policy matter you are raising.
The help section of the site covers common account and policy questions in structured form. Check there first for answers about data categories, cookie settings and how to update your account wallet reference for Rocket or Upay.
Maintaining your confidence in how 99fm handles account data requires more than a written policy — it requires consistent practice across the platform. The four areas below describe the operational standards we apply to data storage, cookie use, account security and retention, so you know what to expect and where to ask if something seems off.
Account data — including registration details, session records and transaction references tied to Rocket or Upay activity — is stored on secured infrastructure. Access to raw data is restricted to authorised operational roles. We do not expose account identifiers in public-facing URLs or shareable links.
We use cookies to maintain your session, remember your language preference and measure how pages perform. You can review and adjust cookie settings through the consent banner shown on your first visit or through your browser's privacy controls. Analytical cookies do not identify you personally.
Your account credentials are stored in hashed form. We never display your full password or wallet PIN in any screen or communication. If you receive a message asking for these details, treat it as suspicious and report it through live chat so we can investigate and log the incident.
We keep account data for as long as your account is active and for any period required by applicable regulatory obligations in your region. When retention is no longer required and you have made a valid deletion request, we follow a documented removal process. The timeline depends on local law and the data category involved.
The questions below are the ones we hear most often about data handling, account records and your rights under this policy. If your question is not covered here, the support routes listed on this page are the right place to raise it directly.
We collect the details you enter during registration: name, email address, phone number and the wallet reference you use for transactions such as Rocket or Upay. We also record the date and method of account creation. We do not collect payment credentials like PINs or full card numbers directly.
We share data only where it is needed to complete a service you requested — for example, passing a transaction reference to the payment processor handling your Rocket or Upay activity. We do not sell your account data to external marketing companies. Third-party processors operate under their own published privacy terms.
Submit a data access request through the email support route or live chat, including your registered account identifier. We will confirm the categories of data we hold and how they are used. Response timelines depend on local law and the complexity of the request in your eligible region.
Most fields — contact number, email and display name — are editable in your account settings page. Fields tied to identity verification may require additional steps shown in your account. If a field is locked and you need to update it, raise a correction request through support with a clear description of what needs to change.
We use session cookies to keep you logged in and analytical cookies to understand how pages perform. You can manage cookie preferences through the consent banner on first visit or through your browser settings. Turning off session cookies may affect how your account loads on mobile access or desktop.
This policy describes how 99fm handles data for accounts that are eligible to access the platform. Access and the data rights that come with it depend on your local law and eligible region. If you are unsure whether this policy applies to your situation, check the terms section or contact support for clarification.