Casino / Mobile
These terms set out exactly how your 99fm account works — what we commit to, what you agree to, and how both sides handle disputes, transactions through Rocket or Upay, and account access. Your use of this platform depends on your local law and eligible regions.
By opening and using your account on 99fm, you confirm that you have read, understood and agreed to these terms in full. We wrote them to be clear — not to catch you out. If anything changes, we will update this page and the revised terms take effect from the date shown at the top of this document. We do not apply changes retroactively to completed transactions. Your wallet activity — whether you are moving funds via Rocket, Upay or any other supported local payment method — is governed by these terms alongside the specific transaction rules shown during each session. We do not override what your wallet provider states, but we do require that each deposit and withdrawal request goes through an account that is verified in your name. Access to 99fm and the services described here depends on your local law and the eligible regions we serve. We cannot confirm legal standing on your behalf. It is your responsibility to check whether online account activity of this kind is permitted where you are. If you are uncertain, we recommend consulting a local legal reference before proceeding. Our support channel remains open for policy questions at any point.
Not every action on your account is governed by the same rule set. These terms cover your registered account and the direct services we operate. Third-party providers — including payment platforms like Rocket and Upay — carry their own separate terms that sit alongside ours, not under them. Understanding the boundary helps you raise the right question with the right team.
Login credentials, session activity, device access and account security settings all fall within these terms. We set the rules for how your account is opened, maintained and closed, and we handle any disputes about access directly.
Deposits and withdrawals processed through your 99fm wallet — including those initiated via Rocket or Upay — are covered here for our side of the transaction. The payment platform itself operates under its own separate agreement.
Game availability, lobby content and promotional notices published on 99fm are governed by these terms. We reserve the right to adjust or remove content, including game categories, without prior notice where regulatory requirements change.
Studio content from providers such as Habanero, Pragmatic Play or PG Soft is delivered under separate licensing arrangements. We make it available in our lobby, but technical performance questions about a specific game title belong with the studio.
You hold several concrete rights under these terms. First, you can request a copy of your account transaction history at any time — log in, head to your account wallet section, and the record of every deposit and withdrawal processed through Rocket, Upay or any other method is there for your review. Second, if any personal detail on your account — your registered name, contact number or linked wallet — is incorrect, you can raise a correction request through our support channel. We process corrections against the verification documents you originally submitted, so have those ready. Third, if you believe a transaction has been handled incorrectly or a rule has been applied in a way that does not match this published policy, you have the right to raise a formal question. Submit it in writing via the support routes listed below. We will respond with reference to the specific policy clause in question, not a generic reply. Finally, you can request to close your account. Closure takes effect once any open balance is settled, and we will confirm in writing when it is complete.
Open your wallet section after logging in. Every processed transaction — including Rocket and Upay activity — is listed there with date, amount and status. Download or screenshot what you need for your own records.
If your registered name or contact information is wrong, contact our support team with the correction and your original verification document. We will update the record once identity is confirmed on our side.
Submit your question in writing to our support channel. Reference the specific term you are questioning. We reply with the clause number and a direct explanation, not a template response. Written records protect both sides.
You can close your account at any time. We settle any remaining wallet balance first, then confirm closure in writing. Closed accounts cannot be reopened with the same credentials — a new application is required.
Policy questions deserve a direct answer, not a forwarding loop. We keep the following contact routes open for account and terms enquiries. Each route is published on 99fm — we do not list channels here that you cannot find there. If your question involves a Rocket or Upay transaction specifically, include your wallet reference number so we can pull the exact record without asking you twice.
Open the chat icon from your logged-in account page. Use this for immediate policy clarifications or to flag a transaction discrepancy. Mention the specific term you are referencing so the agent can locate the right clause.
For formal written requests — account corrections, closure requests or policy dispute records — use the email address listed in the Contact section of 99fm. Written correspondence creates a traceable reference for both parties.
The Help Centre on the site covers common policy questions, wallet verification steps and account access issues. Check there first — many Rocket and Upay transaction questions are answered before you need to contact a team member.
Handling your information carefully is not optional — it is the foundation of how this platform operates. We outline below how we treat the key areas that matter to your account health and policy confidence.
We store account data — including registered payment methods like Rocket and Upay — only for as long as required to operate your account and meet any applicable record-keeping obligations. Data is not shared with third parties outside the scope of operating your account and processing transactions.
Your login credentials and wallet access are your responsibility to keep private. If you believe your account has been accessed without your permission, notify us immediately through live chat or email. We will review session logs and act on the report.
We use session cookies to maintain your logged-in state across the site. These are functional, not tracking-focused. You can review and manage cookie settings through your browser. Disabling functional cookies may affect account access and wallet display.
When these terms are updated, the revised version is published on this page with a date marker at the top. Continued use of your account after a revision date is treated as acceptance. If you do not accept a change, contact us to discuss your options before the revision date takes effect.
These are the questions we see most from members reviewing this policy. Each answer refers directly to a specific part of how these terms work — not a general platform description.
Yes, these terms govern your wallet activity on the 99fm side — what we process, record and are responsible for. Rocket and Upay each carry their own separate platform terms that govern their side of the transaction. Both sets apply to your activity.
We publish the updated version on this page with a revision date. Continuing to use your account after that date means you accept the new terms. If you want to raise a question before accepting, contact us via live chat or email before the date shown.
Log into your account and open the wallet section. Your full transaction history is listed there. For a formal dispute, download or screenshot the relevant entries and include them when you contact our support team by email with your wallet reference number.
Yes. Contact support with the correction and your original verification document. We match the new detail against your submitted ID before updating the record. Changes to the registered name require identity confirmation — a contact number update is simpler.
Access and eligibility depend on your local law and the eligible regions we serve at any given time. We do not confirm legal standing on your behalf. Check the current rules in your area before opening or continuing to use an account.
Submit a closure request through live chat or email. We settle any remaining wallet balance first, then confirm closure in writing once complete. A closed account cannot be reopened under the same credentials — a fresh application is required for a new account.